The locations of these airports would generally benefit commercial passengers in the south end of Puget Sound and out in Kitsap County and the Olympic Peninsula, with the exception of Arlington Municipal Airport and Paine Field Airport (PAE). Tacoma Narrows Airport (Gig Harbor), which has one runway that is 5,002 feet long and 100 feet wide.Sanderson Field Airport (Shelton), which has one runway that is 5,005 feet long and 100 feet wide and.South Lewis County Airport (Toledo), which has one runway that is 4,479 feet long and 150 feet wide.Bremerton National Airport, which has one runway that is 6,000 feet long and 150 feet wide.Paine Field Airport (Everett), which has one runway that is 9,010 feet long and 150 feet wide.Arlington Municipal Airport, which has one runway that is 5,332 feet long and 100 feet wide.The first phase of the effort has shortlisted six possible sites for a new airport. Known as the Commercial Aviation Coordinating Commission (CACC), the Washington State Legislature has tasked the commission to identify a single site for a new major commercial airport. As part of the selection process, the state department of transportation is seeking public feedback on topics which amount to economic priorities. A somewhat similar study was conducted by the Puget Sound Regional Council (PSRC), which wrapped up in May. The state department of transportation has winnowed the list down to six possible sites in Puget Sound - none of which are in King County. Washington is still hunting for a new major commercial airport location as part of a state-mandated study. It is intuitive and comes with all the necessary functionalities and is absolutely fair in price.People shuffle about the renovated and expanded North Satellite at Seattle-Tacoma International Airport. Gérard concludes, “I would wholeheartedly recommend 4me to other companies looking for a new and modern service management solution. ZFV is currently in the process of planning to roll out 4me to other departments, such as Marketing, Product Management, and Merchandise Management. We can monitor whether the SLA is adhered to and make accurate performance evaluations.“ In addition, we are now able to track our service cost and quality. Thanks to the integrated knowledge database and satisfaction tool, we can respond directly and concretely to the customer’s wishes and serve them far more efficiently. Thanks to the switch to 4me, we save quite a bit of time, and the improved transparency means that everyone is always aware of what is going on.” We can now generate incidents, problems and then initiate a change. Gérard: “The switch was definitely a success. Due to the improved transparency, with all telephone calls, e-mails and other inquiries consistently recorded in 4me, the support departments are always informed, everyone is always aware of the latest situation and trends become easily visible. ZFV processes between 6,000-10,000 requests per year and thanks to the new way of working, they save around 30 minutes per day when it comes to support. And they wanted to be able to extend the tool at any time and roll it out to other departments supporting proper Enterprise Service Management. They also wanted to store email requests and responses from the customer centrally. ZFV wanted one tool and one central place where everything, now and in the future, from authorizations to orders, could be processed. It is important to us that our support specialists, as well as our customers, can resolve a new support request in a simple, speedy and modern manner.” The new tool had to be able to display the complete history of support cases in just a few steps and be easy to use for the customer. Gérard Korda, Head of IT Operations at ZFV, explains, “We were looking for transparency and simplicity. Obtaining a history of requests was difficult and very time-consuming. Unfortunately, there was no overall overview of who had taken which ticket, hardly any statistics, and it was confusing which requests were completed or still open.
Someone then took the request and processed it. Previously, ZFV’s ticketing system was covered by SharePoint where the user could record his problems. ZFV was looking for a modern cloud solution that works according to the principles of ITIL.
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